Reviews and Testimonials

Recently we had a fault with our boiler, and this resulted in us having no hot water. No problems we thought we have an annual maintenance and service contact with a reputable (so we thought) supplier, and we called them out. Long story short they let us down and I will review them elsewhere. After contacting 2-3 other suppliers and on getting a recommendation from third parties we called upon FirmusHeat. We contacted them over the weekend, and they visited us with 24 hours the following week. We explain the background and share the paperwork & report that the other party had provided. Upon reviewing the documents and inspecting the boiler and all components they advised that they did not understand the advice we had received and would be able to rectify the problem very quickly. Some of the recommended works by the original party were not necessary and this was confirmed but we agreed with both suppliers to ensure longevity and ensure that there were no future problems to implement them and pay for the additional works. The day following the visit to our house a full and detailed report and quotation was provided which we approved and 24 hours later on a Saturday, they arrived at our house and undertook the works that took only about 3 hours. After 2 months of having no hot water other than by expensively running the immersion heater we were up and running. Two days after the works had been completed a full report together with pictures was provided to us as we had requested. Complete transparency and a thoroughly professional service. It is so nice to come across a company and Steve Thorpe in particular who do what they say they will do, quickly, cleanly and professional. We would have no problem recommending them to others and we will now be switching our boiler maintenance & service cover to them.

Just had a whole new system boiler installed by Steve and his team. The pipework and workmanship is fantastic. The team worked for 5 days and didn't cut any corners. I will be using them again in the future. Thank you!

Our family have been looking for a plumber we can rely on for what feels like ages - FirmusHeat solved problems with our heating with no fuss or drama and at a great price. FirmusHeat were brilliant and they will be our number one choice for all plumbing matters from now on. Thank you, FirmusHeat! Tony Parsons

We contacted Steve asking for help to reroute some pipework and installing new feeds for bathroom remodel. The work was finished on time and as wuoted, lee worked hard all day withiut stopping for tea. He was very helpful and nothing was too much trouble. Would use again.

Firmusheat installed a new boiler & Central Heating system for us in 2016 and have maintained the system ever since, installation was swift and professional and very reasonably priced. In 2022 Steve & his team completely gutted our old bathroom and created a completely new space, design & installation was excellent quality and was done at what seemed an impossibly low price. Firmusheat has also sorted out a variety of emergencies for us over the the years, they arrive very quickly and deal with issues at breakneck speed with absolutely no compromise on quality & efficiency.

Excellent Team with a brilliant service. Cannot fault anything and would highly recommend

Speedy response and problem very quickly resolved. Would highly recommend them!

Attendance on site was fast and the work was undertaken in a professional manner.